RETURN & REFUND POLICY
Due to the nature of our products and strict health and safety regulations, we have a specific return and refund policy. Please read it carefully before making a purchase.
RETURNS
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Change of Mind: We do not accept returns or offer refunds for change of mind or incorrect choice of product.
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Damaged or Incorrect Items: If you receive a product that is damaged during transit or if you received the wrong item, please contact us within 48 hours of delivery.
HOW TO REPORT AN ISSUE
To report a damaged or incorrect item, please contact us via WhatsApp or Email with the following information:
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Your Order Number.
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A clear photo of the damaged item or the incorrect product received.
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A brief description of the issue.
Once we receive your report, our team will review it and arrange a replacement or a refund (via Bank Transfer) if applicable.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, please check your bank account again. If the refund was approved by us but you still haven't received it, please contact your bank. There is often some processing time before a refund is posted.
NEED HELP?
If you have any questions regarding our Return & Refund Policy, please contact us:
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WhatsApp: +61 402 519 141
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Email: support@cigarettesworld.com
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Hours: 8:00 AM - 11:00 PM (AEST), Monday to Sunday.